Estos Términos y Condiciones rigen la participación en el Programa de Estatus ('Programa') ofrecido por la Empresa ('Empresa'). Al celebrar el Acuerdo del Cliente de la Empresa y continuar utilizando los servicios de la Empresa, el Cliente ('Cliente') acepta estar sujeto a los Términos y Condiciones aquí descritos. El Cliente además reconoce que ha leído, comprendido y aceptado estos Términos y Condiciones en su totalidad.
1. Definitions
1.1. Todos los términos utilizados en estos Términos y Condiciones tendrán los significados definidos en el Acuerdo del Cliente, a menos que se especifique lo contrario.
1.2. En estos Términos y Condiciones, se aplican las siguientes definiciones:
1.2.1. Cliente: Una persona que ha celebrado un Acuerdo del Cliente con la Compañía.
1.2.2. Compañía: Finexis Markets Ltd, registrada y regulada por la ley de Comoras bajo el número de registro comercial HY00623410, opera el sitio web https://www.elev8.com. Dirección registrada: Bonovo Road, Fomboni, Isla de Mohéli, Unión de Comoras.
1.2.3. Acuerdo del Cliente: El acuerdo celebrado entre el Cliente y la Compañía que describe los Términos y Condiciones que rigen el uso de los servicios de la Compañía, disponible en el siguiente enlace: Acuerdo del Cliente.
1.2.4. Estatus: Un nivel asignado al Cliente dentro del programa que determina el alcance de las Recompensas y otros beneficios disponibles para él. El Estatus de un Cliente refleja su posición en el programa y puede ser mejorado o degradado según su progreso de XP.
1.2.5. Recompensas: Privilegios, ofertas o incentivos ofrecidos por la Compañía al Cliente como parte de su participación en el programa. Las Recompensas se basan en el Estatus del Cliente y la realización de tareas específicas, tales como Desafíos.
1.2.6. XP: Una unidad de medida utilizada para registrar el progreso del Cliente dentro del programa. XP se acumula a través de actividades soportadas en el producto, incluyendo acciones relacionadas con el trading y tareas no relacionadas con el trading. XP sirve únicamente como un indicador para determinar el Estatus del Cliente y se restablece con cada mejora o degradación de Estatus. XP no puede ser canjeado por dinero, bienes u otras formas de compensación.
1.2.7. Desafíos: Tareas o asignaciones específicas establecidas por la Compañía dentro del programa en las que el Cliente puede elegir participar. Al completar con éxito un Desafío, el Cliente puede recibir Recompensas, que pueden incluir XP, privilegios, ofertas u otros incentivos. Las condiciones, dificultad y Recompensas para cada Desafío son determinadas por la Compañía y pueden variar. La participación en los Desafíos es voluntaria y está sujeta a los términos descritos para cada tarea individual.
1.2.8. Catálogo de Recompensas: Sección del Perfil del Cliente dedicada a las Recompensas disponibles para comprar a través del sistema de puntos de la Compañía, según se especifica en los Términos y Condiciones del Catálogo de Recompensas proporcionados en el siguiente enlace: Términos y condiciones del catálogo de recompensas.
1.2.9. Perfil: Un perfil personal creado por la Compañía para el Cliente dentro de los Servicios de la Compañía. El Perfil es para el uso privado del Cliente únicamente y permite al Cliente gestionar su información personal y todas las configuraciones de su Cuenta de Trading.
1.2.10. Página del Programa: Sección del Perfil del Cliente dedicada al programa. Permite al Cliente gestionar sus Recompensas y Desafíos y ver información sobre los Estatus del programa.
2. Program overview
2.1. The Program is a loyalty program available to all registered Clients of the Company who are not participants in any other loyalty program offered by the Company.
2.2. The Program is accessible in all countries where the Company operates; however, the specific Terms and Conditions of the Program may vary by country.
2.3. A Client becomes a participant in the Program upon registration with the Company in accordance with the Customer Agreement and acceptance of these Terms and Conditions. No separate action is required from the Client to join the Program, and the Company will not provide additional confirmation of participation.
2.4. In restricted countries, the Program is only available to clients who have independently initiated unsolicited contact with the Company.
3. Program statuses assignment and duration
3.1. While participating in the Program, the Client may achieve one of the following Statuses:
3.1.1. Bronze
3.1.2. Silver
3.1.3. Gold
3.1.4. Platinum
3.2. Each Status grants access to different Rewards offered by the Company. The available Rewards corresponding to each Status can be accessed by the Client on the Program Page.
3.3. The assignment, retention, and upgrade of Statuses are determined according to the specified criteria.
| Status | Assignment | Duration | XP required for maintenance | XP required for upgrade |
| Bronze | Achieved upon accumulating 1 XP | 30 days | 0 XP | 700 XP |
| Silver | Achieved upon accumulating 700 XP | 30 days | 700 XP | 3,000 XP |
| Gold | Achieved upon accumulating 3,000 XP | 60 days | 3,000 XP | 14,000 XP |
| Platinum | Achieved upon accumulating 14,000 XP | 90 days | 14,000 XP | - |
3.4.1. Subsequent Statuses will be assigned upon the accumulation of a specified number of XP.
3.4.2. The Client earns XP by completing supported activities within the Program, with different activities granting varying amounts of XP based on their type and rules. The amount of XP granted for each activity is determined by the current XP rules and rates displayed on the Program Page. The Company may also, at its discretion, award additional XP for participation in Challenges, special tasks, or promotional events as communicated through the Program Page. The Company may update XP rules and rates from time to time, and any such updates will become effective once they are published on the Program Page.
3.4.3. Once the Client reaches the required XP for the next Status, their Status will automatically upgrade.
3.5. Status maintenance
3.5.1. If the Client accumulates more XP than required for their current Status, but not enough to reach the next one, the Client will remain at their current Status for its full duration.
3.6. Status downgrade
3.6.1. If the Client fails to accumulate the required XP to maintain their current Status within the specified duration, they will be downgraded to the next lower Status.
3.7. XP reset and new Status duration
3.7.1. Upon an upgrade, downgrade, or maintenance, the Client's XP count will reset to zero.
3.7.2. The duration for the new or retained Status will begin from the date of the upgrade, downgrade, or maintenance, and will follow the corresponding duration specified for that Status.
3.7.3. XP is not redeemable for money, goods, or any other form of compensation. In the event of an XP reset due to a Status upgrade, downgrade, or maintenance, the Client acknowledges that they have no entitlement to claim compensation, reimbursement, or any other form of redress from the Company.
4. Rewards
4.1. Recompensas de Estatus pueden incluir los beneficios listados en la Página del Programa. Estos pueden cubrir, sin limitación:
4.1.1. condiciones de trading mejoradas y ofertas de productos (como un impulso de XP o spreads reducidos)
4.1.2. servicios exclusivos de análisis y perspectivas del mercado (como suscripciones a revistas financieras)
4.1.3. beneficios educativos (como materiales de aprendizaje y sesiones con expertos del mercado)
4.1.4. cualquier Recompensa adicional será comunicada a través de la Página del Programa.
4.2. Recompensas Mensuales
4.2.1. Los Clientes con Estatus Gold y Platinum pueden seleccionar Recompensas adicionales mensualmente durante la duración de su Estatus. La lista de Recompensas Mensuales disponibles, su cantidad y reglas de selección se muestran en la Página del Programa. Cualquier actualización a las Recompensas Mensuales entra en vigor una vez que se publican en la Página del Programa.
4.3. Recompensas Adicionales pueden ser otorgadas al Cliente, independientemente de su Estatus, de acuerdo con las reglas y condiciones publicadas en la Página del Programa. Las Recompensas Adicionales pueden ser proporcionadas por:
4.3.1. finalización exitosa de Desafíos
4.3.2. lograr un nuevo Estatus
4.3.3. participación en actividades o eventos promocionales
4.3.4. como un regalo de la Compañía, según lo comunicado a través de la Página del Programa
4.3.5. compra en el Catálogo de Recompensas de la Compañía. La selección de artículos presentada al Cliente en el Catálogo de Recompensas incluye todas las Recompensas comprables disponibles en el estado actual y en los estados inferiores a él.
4.4. El Cliente puede acceder y revisar las Recompensas disponibles correspondientes a su Estatus a través de la Página del Programa.
4.5. La Compañía se reserva el derecho de enmendar, modificar o discontinuar cualquier Recompensa disponible para los Clientes a su entera discreción, sin previo aviso ni obligación hacia los Clientes.
4.6. Las Recompensas no pueden ser sustituidas por pagos en efectivo ni ninguna otra forma de compensación. Si una Recompensa u oferta no puede ser proporcionada al Cliente debido a circunstancias fuera del control de la Compañía, la Compañía puede, a su discreción, ofrecer una alternativa de valor equivalente, pero no está obligada a proporcionar un equivalente en efectivo o compensación.
4.7. Las Recompensas pueden variar dependiendo del país del Cliente y otras circunstancias, incluyendo limitaciones legales o técnicas, y a discreción de la Compañía. Como resultado, diferentes Clientes pueden tener acceso a diferentes volúmenes y tipos de Recompensas. El Cliente reconoce y acepta que no tendrá derecho a solicitar, demandar ni esperar la provisión de las Recompensas que puedan estar disponibles para otros Clientes.
4.8. Como regla, todas las Recompensas se proporcionan directamente al Cliente. El Cliente no tendrá derecho a solicitar la provisión de ninguna Recompensa a terceros, incluyendo, pero no limitado a, familiares, amigos o cualquier otro individuo, a menos que lo permitan expresamente los términos de la específica Recompensa.
4.9. La Compañía no será responsable si el Cliente no puede acceder a ninguna Recompensa, ya sea debido a circunstancias fuera del control de la Compañía, problemas técnicos o cualquier otra razón no atribuible a la Compañía.
5. Participation in Challenges
5.1. The Company may organise Challenges as part of the Program. Participation in Challenges is governed by the following terms:
5.1.1. To complete a Challenge, the Client must fulfil a specific task or assignment within the designated timeframe.
5.1.2. Upon successful completion of a Challenge, the Client will receive a Reward.
5.1.3. The conditions for each Challenge, including the Reward, are based on the Client's Status and the nature of the Challenge. The Company may tailor the task's difficulty and the corresponding Reward for each Client individually.
5.1.4. The specific terms, conditions, and Rewards for each Challenge will be clearly displayed on the Challenge page or screen within the Program Page. These terms may vary from Challenge to Challenge and will be provided to the Client before they participate.
5.1.5. Participation in a Challenge is voluntary, and the Client may choose whether to engage with the offered tasks or to decline them.
5.1.6. Each Challenge is subject to a defined period for completion. If the Client fails to complete the Challenge within this period, they will not be eligible for the associated Reward. However, the Client may still be granted an alternative Reward at the Company's sole discretion.
5.1.7. The Company reserves the right to modify, suspend, or cancel any Challenge at its sole discretion without prior notice. If a Challenge is cancelled before completion, the Client may not be eligible for the Reward, unless otherwise specified.
6. Data sharing
6.1. The Rewards provided under the Program may be delivered by the Company itself or through its affiliated entities, partners, agents, or other third-party service providers involved in the fulfilment of such Rewards (collectively, 'Service Providers'). Information about specific Service Providers involved in delivering a particular Reward may be displayed on the Program Page.
6.2. In connection with the provision of the Rewards under the Program, the Company may be required to transfer the Client's personal data to these Service Providers, for purposes such as providing services, processing subscriptions, and other related activities.
6.3. The Company will ensure that any personal data shared with these Service Providers is limited to the minimum necessary for the provision of their respective services. The sharing of personal data will be in compliance with the terms outlined in the Customer Agreement, Privacy Policy, and any other applicable policies of the Company.
6.4. The Client acknowledges and agrees to the sharing of their personal data with the Service Providers as described herein. The Client further consents to the transfer of their personal data to such Service Providers as required to facilitate the provision of the Rewards under the Program.
6.5. If necessary, the Client agrees to provide any additional consents or authorisations required to enable the Company to transfer their personal data to the Service Providers.
6.6. The Client acknowledges that failure to provide the necessary consents or authorisations may result in the Client's inability to access certain Rewards available under the Program.
6.7. Unless otherwise notified, the Company may also use and publish the Client's personal information for promotional and marketing purposes, in accordance with the terms set forth in the Privacy Policy.
7. Termination
7.1. Voluntary termination
7.1.1. Voluntary termination is not technically provided for in the Program. However, the Client reserves the right to decline the offered Rewards, refrain from completing Challenges, and opt out of activities designed to upgrade their Status. The Client may choose to discontinue their engagement without any formal termination process.
7.2. Termination by the Company
7.2.1. The Company may terminate participation in the Program in the following circumstances:
7.2.1.1. Violation by the Client of any applicable laws, regulations, or any of the Company's documents and policies, including but not limited to the Customer Agreement, these Terms and Conditions, and other relevant terms.
7.2.1.2. Engagement by the Client in behaviour that, in the Company's reasonable opinion, is deemed abusive, fraudulent, or contrary to the principles of the Program, as well as conduct considered inappropriate or harmful to the integrity of the Program.
7.2.1.3. Violation of the participation requirements by the Client or their engagement in any activities that undermine the integrity or proper functioning of the Program.
7.2.1.4. Termination of the Customer Agreement for any reason.
7.2.1.5. If the Client becomes a participant in any other loyalty program offered by the Company.
7.2.1.6. At the sole discretion of the Company, for any other reason, including reasons not related to any breach of obligations by the Client (including but not limited to external events, regulatory changes, technical issues, or any other reasons deemed necessary by the Company).
7.3. Consequences of termination
7.3.1. Upon termination for any reason, the Client will cease to participate in the Program and will forfeit all Rewards associated with participation and all accumulated XP. Any Rewards and XP accrued during the participation period will be nullified, unless otherwise specified by the Company.
7.3.2. The Client acknowledges and agrees that they shall have no claim for compensation, reimbursement, or any form of redress for the unused Rewards that were not provided, and for unused XP. This includes, but is not limited to, any benefits not redeemed or any privileges that the Client was unable to access prior to termination.
7.3.3. Following the termination of participation in the Program, the Company shall bear no responsibility or liability in relation to the cessation of participation.
7.3.4. Following the cessation of participation in the Program, the Company will retain and process the Client's personal data in accordance with its Privacy Policy for a period as required by law or for legitimate business purposes. The Client may request the deletion of their personal data, subject to the limitations outlined in the Company's Privacy Policy.
7.3.5. If the Client becomes a participant in any other loyalty program offered by the Company, their participation in the current Program will be terminated, and they will be subject to the Terms and Conditions of the new program.
8. Changes to the Program
8.1. The Company reserves the right, at its sole discretion, to amend, suspend, or terminate the Program, in whole or in part, at any time, without prior notice to the Client. Any such amendments will be effective immediately upon posting on the Company's website or through the Program Page.
8.2. In the event of any conflict between this version of the Program's Terms and Conditions and any version published on the Company's website or on the Program Page, the most recent version shall prevail.
8.3. The Client is responsible for regularly reviewing the Program's Terms and Conditions. Continued participation in the Program after any changes have been made constitutes the Client's acceptance of the modified Terms and Conditions.
8.4. The Company may, at its sole discretion, suspend, limit, revoke, or adjust the Client's access to any Rewards in the following circumstances:
8.4.1. If the Client breaches any provision of the Customer Agreement, or violates any policies, guidelines, or other documents set forth by the Company.
8.4.2. If the Company is unable to provide the Rewards due to circumstances beyond its control, including but not limited to external events, regulatory changes, or technical issues.
9. Intellectual property
9.1. All intellectual property rights, including but not limited to trademarks, logos, content, and materials provided through the Program, are owned by the Company or its licensors. The Client agrees not to use, copy, distribute, or alter any intellectual property belonging to the Company without prior written consent.
10. Limitation of liability
10.1. The Company is not liable for any damages, losses, or expenses incurred due to the Client's participation in the Program, including issues related to system malfunctions, delays, or interruptions.
10.2. The Company shall not be liable for any failure or delay in performance under these Terms and Conditions due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, internet failures, or any other events of force majeure.
11. General terms
11.1. Todos los derechos de propiedad intelectual, incluidos, entre otros, marcas comerciales, logotipos, contenido y materiales proporcionados a través del Programa, son propiedad de la Compañía o de sus licenciantes. El Miembro acepta no utilizar, copiar, distribuir ni modificar ninguna propiedad intelectual que pertenezca a la Compañía sin el consentimiento previo por escrito.
Anexo 1 — Instrumentos Elegibles para el Progreso de los Desafíos
Este anexo establece los instrumentos financieros que cuentan para el progreso del Cliente en los Desafíos aplicables, como se hace referencia en la Sección 5.2 de estos Términos y Condiciones. Los instrumentos están agrupados por clase de activo solo para comodidad de referencia; tal agrupación no tiene efecto contractual. A la fecha de esta versión, la lista comprende un total de 221 instrumentos. Un Desafío individual puede incluir instrumentos adicionales donde se indique expresamente en sus términos, de acuerdo con la Sección 5.2.3. La Compañía puede modificar esta lista de acuerdo con la Sección 5.2.2.
Forex (Pares de divisas) (35 instrumentos):
AUDUSD, EURUSD, GBPJPY, GBPUSD, NZDUSD, USDCAD, USDCHF, USDJPY, GBPAUD, AUDCHF, AUDCAD, NZDCAD, CADJPY, EURAUD, AUDNZD, CHFJPY, NZDJPY, AUDJPY, EURCAD, EURJPY, GBPCHF, GBPCAD, EURCHF, CADCHF, EURGBP, NZDCHF, GBPNZD, EURNZD, EURMXN, EURZAR, GBPMXN, GBPZAR, USDMXN, USDZAR, ZARJPY
Criptomonedas (33 instrumentos):
ADAUSD, BNBUSD, LINKUSD, ARBUSD, AVAXUSD, ETHUSD, ETCUSD, DASHUSD, BCHUSD, NEARUSD, ATOMUSD, BTCUSD, GRTUSD, TRXUSD, FILUSD, APTUSD, LRCUSD, AAVEUSD, FTMUSD, LTCUSD, FETUSD, SUIUSD, SOLUSD, DOGEUSD, ZECUSD, IOTAUSD, DOTUSD, XRPUSD, ALGOUSD, AXSUSD, UNIUSD, MANAUSD, ICPUSD
Metales (2 instrumentos):
XAGUSD, XAUUSD
Energías (3 instrumentos):
XBRUSD, XNGUSD, XTIUSD
Índices (10 instrumentos):
AUS200, ESP35, EUSTX50, FRA40, GER40, JPN225, NAS100, SPX500, UK100, US30
Acciones (Valores) (112 instrumentos):
ABNB.NAS, HEIA.EAS, BARC.LSE, SHEL.LSE, NFLX.NAS, NVDA.NAS, BATS.LSE, OL.TSE, SVN.TSE, OR.EPA, ISP.MIL, STLA.MIL, HIT.TSE, SAN.BM, AZN.LSE, LSEG.LSE, CABK.BM, NOKIA.OMXH, BBVA.BM, DTE.FWB, UCG.MIL, ABT.NYSE, BNP.EPA, ALV.XE, MBG.XE, CMCSA.NAS, HMC.NYSE, SONY.NYSE, VZ.NYSE, BMY.NYSE, JD.NAS, ITX.BM, ADS.XE, MC.EPA, BAC.NYSE, KO.NYSE, NEE.NYSE, NKE.NYSE, PFE.NYSE, T.NYSE, VOW3.XE, WFC.NYSE, TCEHY.OTC, COP.NYSE, PYPL.NAS, BEI.XE, RMS.EPA, BABA.NYSE, MSFT.NAS, PEP.NAS, PG.NYSE, WMT.NYSE, CSCO.NAS, DIS.NYSE, DAII.TSE, AIR.EPA, NOW.NYSE, AMZN.NAS, INTC.NAS, AAPL.NAS, SBUX.NAS, XOM.NYSE, CVX.NYSE, UPS.NYSE, SIE.XE, BX.NYSE, V.NYSE, CPTL.SGX, JNJ.NYSE, ORCL.NYSE, HK.SGX, JAR.SGX, ACN.NYSE, CRM.NYSE, PM.NYSE, QCOM.NAS, SAP.NYSE, JPM.NYSE, MCD.NYSE, BA.NYSE, HON.NAS, HD.NYSE, RTX.NYSE, SHOP.NYSE, IBM.NYSE, CSL.ASX, NAB.ASX, MMM.NYSE, AVGO.NAS, ABBV.NYSE, CBA.ASX, META.NAS, TSLA.NAS, GOOGL.NAS, LIN.NYSE, TMUS.NAS, AXP.NYSE, DHR.NYSE, MA.NYSE, ADBE.NAS, ISRG.NAS, BKNG.NAS, TXN.NAS, UNH.NYSE, KEE.TSE, INTU.NAS, LMT.NYSE, GS.NYSE, LLY.NYSE, CAT.NYSE, AMD.NAS, BLK.NYSE
Instrumentos Diarios (26 instrumentos):
NFLX.Daily, NVDA.Daily, MSFT.Daily, AMZN.Daily, AAPL.Daily, BABA.Daily, SHOP.Daily, MMM.Daily, META.Daily, TSLA.Daily, GOOGL.Daily, AMD.Daily, BCHUSD.Daily, BTCUSD.Daily, ETHUSD.Daily, GER40.Daily, JPN225.Daily, LINKUSD.Daily, LTCUSD.Daily, NAS100.Daily, SOLUSD.Daily, SPX500.Daily, US30.Daily, XBRUSD.Daily, XRPUSD.Daily, XTIUSD.Daily