These Terms and Conditions govern the use of Rewards Catalogue offered by the Company. By accessing and using Rewards Catalogue and continuing to use the Company's services, the Client ('Client') agrees to comply with and be legally bound by these Terms and Conditions. The Client acknowledges that they have read, understood, and accepted these Terms and Conditions in their entirety.
1. Definitions
1.1. Todos los términos utilizados en estos Términos y Condiciones tendrán los significados definidos en el Acuerdo del Cliente, a menos que se especifique lo contrario en este documento.
1.2. En estos Términos y Condiciones, se aplican las siguientes definiciones:
1.2.1. Cliente: Una persona que ha celebrado un Acuerdo del Cliente con la Compañía.
1.2.2. Compañía: Octa Markets LTD, registrada y regulada por la ley de Mauricio bajo el número de registro comercial C186509, opera el sitio web https://www.elev8.com. Dirección registrada: Rue De La Democratie, Oficina 306, 3er piso, Ebene Junction, Ebene 72201, Mauricio.
1.2.3. Acuerdo del Cliente: El acuerdo celebrado entre el Cliente y la Compañía que describe los Términos y Condiciones que rigen el uso de los servicios de la Compañía, disponible en el siguiente enlace: Acuerdo del Cliente.
1.2.4. Catálogo de Recompensas: Sección del Perfil del Cliente dedicada a las Recompensas disponibles para reclamar a través del sistema de puntos de la Compañía.
1.2.5. Puntos de Recompensa: Una unidad interna de medida acumulada por el Cliente a través de actividades admitidas en el producto, incluyendo actividad de trading en cuentas reales, acciones relacionadas con el trading, y tareas no comerciales elegibles. Los Puntos de Recompensa se utilizan únicamente para determinar la elegibilidad para reclamar Recompensas bajo la Promoción. No tienen valor monetario y no pueden ser canjeados por efectivo ni por equivalentes en efectivo.
1.2.6. Recompensas: Artículos, vales u otras recompensas no monetarias que el Cliente puede reclamar a cambio de Puntos de Recompensa a través del Catálogo de Recompensas, como se muestra en el Perfil del Cliente.
1.2.7. Perfil: Un perfil personal creado por la Compañía para el Cliente dentro de los servicios de la Compañía. El Perfil es para uso privado del Cliente únicamente y permite al Cliente gestionar su información personal y todas las configuraciones de su Cuenta de Trading.
1.2.8. Jurisdicción Restringida: Cualquier país, región, o territorio en el que la Compañía no esté registrada, licenciada, permitida o autorizada de alguna manera para ofrecer, promover o comercializar sus servicios, incluyendo pero no limitado a servicios de trading de CFD, conforme a las leyes y regulaciones aplicables.
2. Rewards Catalogue overview
2.1. Rewards Catalogue is a section of the Client's Profile that enables eligible Clients to exchange Reward Points for Rewards, in accordance with these Terms and Conditions.
2.2. Rewards Catalogue is operated by the Company and is available only in those countries and regions where it is supported by the Company. Availability of Rewards Catalogue for a specific Client is indicated in the Client's Profile. The Company may extend, restrict, or otherwise modify the territorial availability of Rewards Catalogue at its sole discretion.
2.3. Rewards Catalogue may interact with other loyalty products and programs of the Company (including, without limitation, Status Program and Premium Status Program). For such Clients, the range of Rewards and related conditions may differ and will be displayed in Rewards Catalogue.
2.4. The Client may not transfer, assign, sell, or otherwise dispose of their access, Reward Points, or any related rights to Rewards Catalogue to any third party.
3. Eligibility and participation
3.1. To be eligible to access and use Rewards Catalogue, the Client must:
3.1.1. Reside in a country or region where Rewards Catalogue is available, as determined by the Company.
3.1.2. Not be prohibited from participation under applicable law or regulation.
3.2. The Company may extend or narrow access to Rewards Catalogue for specific countries or categories of Clients at its sole discretion without prior notice.
3.3. A Client obtains access to Rewards Catalogue by opening a real trading account with the Company and meeting any internal eligibility criteria set by the Company. No separate registration is required unless explicitly indicated in the Client's Profile.
3.4. Orders executed on demo accounts do not qualify for Reward Points and do not affect the Client's ability to claim Rewards through Rewards Catalogue.
3.5. In jurisdictions where the Company is not registered, licensed, or otherwise authorised to actively offer, promote, or market CFD trading services, access to Rewards Catalogue and any bonuses, incentives, prizes, or Rewards available through Rewards Catalogue are provided exclusively on the basis of reverse solicitation as required by applicable law.
3.6. By accessing or using Rewards Catalogue while being resident, domiciled, or located in a Restricted Jurisdiction, the Client expressly acknowledges and confirms that:
3.6.1. he or she has contacted and approached the Company entirely on his or her own exclusive initiative
3.6.2. he or she has not been subject to any form of marketing, advertising, promotion, inducement, or solicitation (directly or indirectly, including through affiliates, introducers, agents, or any third parties) by or on behalf of the Company in the Client's jurisdiction of residence or location
3.6.3. his or her initiative to participate in Rewards Catalogue originates solely from him or her.
3.7. Clients who are not resident, domiciled, or located in a Restricted Jurisdiction are not subject to the reverse solicitation requirements set out in this clause.
4. Reward Points accrual and retention
4.1. Reward Points are accrued based on the Client's activity within the Company's services. Unless otherwise specified in Rewards Catalogue, Reward Points may be earned through:
4.1.1. Trading-related actions, including trading volume generated on real accounts.
4.1.2. Eligible non-trading tasks, as determined and communicated by the Company through Rewards Catalogue or other relevant sections of the Client's Profile.
4.2. Unless otherwise specified:
4.2.1. 1 traded lot = 1 Reward Point.
4.2.2. Only closed trades are counted towards Reward Points.
4.2.3. Order duration is not limited, unless otherwise stated in the Customer Agreement.
4.3. The Company may apply multipliers or special accrual rules to certain internal promotions, campaigns, instruments, specific activities, or time periods. Such multipliers or rules will be communicated in Rewards Catalogue and shall take effect once published.
4.4. Reward Points are displayed in the Client's Profile and are calculated in accordance with the Company's internal records. In the event of any discrepancy, the Company's records shall be considered final and binding.
4.5. Reward Points are an internal metric and:
4.5.1. have no monetary value
4.5.2. cannot be redeemed for cash, transferred, or exchanged
4.5.3. are used solely for determining eligibility to claim Rewards in Rewards Catalogue.
4.6. Temporary lock due to inactivity
4.6.1. If the Client does not accumulate at least one Reward Point within a continuous period of 30 (thirty) days, their Reward Points may be temporarily locked and become unavailable for use.
4.6.2. To unlock Reward Points, the Client must accumulate at least one Reward Point within 180 (one hundred and eighty) days from the date of the lock.
4.7. Burning of Reward Points due to prolonged inactivity
4.7.1. If the Client does not accumulate at least one Reward Point within a continuous period of 180 (one hundred and eighty) days, all Reward Points accrued by the Client may be permanently cancelled ('burned').
4.7.2. Once Reward Points are burned due to inactivity, they cannot be restored or compensated in any form. The Client acknowledges and agrees that they shall have no claim for compensation, reimbursement, or any other form of redress in relation to burned Reward Points.
4.8. The Company reserves the right to cancel or adjust Reward Points that were credited in error, obtained in violation of these Terms and Conditions or the Customer Agreement, or in any other improper manner.
5. Rewards
5.1. The Rewards available through Rewards Catalogue, including their descriptions and the required number of Reward Points for redemption, are displayed in Rewards Catalogue. The list of Rewards and their availability may vary depending on the Client's region and other circumstances determined by the Company.
5.2. A Reward may be claimed by the Client if the Client has accumulated the minimum number of Reward Points required for that Reward. Upon claiming a Reward, the corresponding number of Reward Points will be deducted from the Client's balance. The Company reserves the right to amend the number of Reward Points required to claim any Reward at its sole discretion at any time. The change takes effect from the moment it is published in Rewards Catalogue.
5.3. Unless otherwise specified, each type of Reward may be claimed no more than once per 30 (thirty) days calendar month per Client. Any additional limits or conditions will be indicated in Rewards Catalogue.
5.4. For Clients who participate in the Status Program, the list of available Rewards may be extended or modified based on the Client's Status or other conditions within that program. Any such additional Rewards will be displayed in Rewards Catalogue.
5.5. Rewards and rights to claim Rewards through Rewards Catalogue cannot be exchanged or transferred to other persons.
5.6. If a specific Reward is unavailable, discontinued, or cannot be delivered due to circumstances beyond the Company's control, the Company may, at its sole discretion:
5.6.1. offer an alternative Reward of equal or comparable value
5.6.2. cancel the Reward order and return the Reward Points spent on that Reward.
5.7. Reward vouchers or Reward certificates
5.7.1. May only be used in accordance with the terms of the issuer of the voucher or certificate.
5.7.2. Are generally valid only in the country chosen by the Client at the time of ordering, unless otherwise specified in the Reward description.
5.7.3. Are not returnable or refundable by the Company once issued.
5.8. Images and descriptions used in marketing materials are for illustrative purposes only and may not fully represent the actual Reward. The actual Reward may differ in appearance or specification.
5.9. For clothing items, product descriptions include body measurements corresponding to each available size. By placing an order for such a Reward, the Client acknowledges and confirms that they have reviewed these measurements and selected a suitable size. Once an order is created, changing the size is not possible, including after receiving and trying on the Reward. By creating an order in Rewards Catalogue, the Client confirms they have read the body measurements and chosen an appropriate size. The Company reserves the right to resolve uncertain sizing disputes on a case-by-case basis.
5.10. When ordering electronic Rewards, the Client agrees that the device may include pre-installed applications and files, including but not limited to personalised features such as wallpapers, lock screen images, and startup or shutdown animations associated with the Company. These customisations enhance the user experience and do not involve the collection or storage of personal data. By creating an order in Rewards Catalogue, the Client confirms that they have read and accepted these conditions.
5.11. In the event of defects, damage, or failure of a Reward, the applicable replacement, repair, or cancellation rules (including any time limits for reporting issues) will be specified in the Reward description or in Rewards Catalogue. Where permitted, the Company may either replace the Reward or cancel the Reward order and return the Reward Points used to claim it. The same rules apply to the replacement of Rewards in the event of damage or failure, as specified in Clauses 6 and 7 of these Terms and Conditions.
5.12. The Company does not issue invoices for Rewards and is not responsible for any tax or reporting obligations that may arise for the Client in connection with receiving a Reward. Any applicable taxes, fees, or charges are the Client's responsibility.
5.13. If cross-border delivery of a Reward requires additional documentation or permits for customs clearance, the Client must provide them upon request of the customs authority.
5.14. The Company is not liable for loss, corruption, damage, or any security issues arising from or in connection with the Client's use of the Rewards.
6. Reward delivery
6.1. Una vez que un Regalo se haya reclamado con éxito a través de Trade and Win, la Compañía gestionará su entrega al Cliente según el método de entrega y el plazo de entrega aproximado indicados en su Perfil. Como norma general, la Compañía se esforzará por entregar los Regalos en un plazo de 8 (ocho) semanas a partir de la fecha de la reclamación. Los plazos de entrega son orientativos y pueden variar debido a retrasos en el envío, trámites aduaneros u otras circunstancias ajenas a la Compañía. Para los Regalos enviados desde el extranjero, los plazos de entrega son aproximados y pueden variar debido a retrasos en los envíos internacionales, el despacho de aduanas u otras circunstancias imprevistas.
6.2 Solo el Cliente que reclamó el Regalo podrá ser designado como destinatario. La dirección de entrega debe estar ubicada en el país donde Trade and Win esté disponible y ser la seleccionada por el Cliente al realizar el pedido.
6.3. El Cliente es responsable de proporcionar información de entrega precisa y completa. Si el Cliente proporciona información de entrega incorrecta o incompleta, la Compañía no garantiza la entrega y podrá cancelar el pedido del Regalo. En tal caso, la Compañía podrá, a su discreción, devolver los Lotes de Premio a la cuenta del Cliente.
6.4. Si el Cliente no responde a las llamadas del servicio de entrega, la Compañía podrá solicitarle que actualice la dirección de entrega y la información de contacto. Si el Cliente no actualiza la información en el plazo de una (1) semana o si la información actualizada sigue siendo incorrecta, la Compañía podrá cancelar el pedido y devolver los Lotes para Premios utilizados para reclamar el Regalo.
6.5. Una vez reclamado un Regalo, es posible que el Cliente no pueda cambiar la dirección de entrega ni la información de contacto. Las excepciones u opciones adicionales se mostrarán en Trade and Win.
6.6. El mensajero podrá exigir al Cliente que firme un documento de entrega, proporcione una contraseña de un solo uso (OTP) o cumpla con otros procedimientos de verificación de la empresa de entrega. Si el Cliente se niega o no cumple, el mensajero no podrá entregar el Regalo. En tal caso, el Regalo podrá ser devuelto y la Compañía podrá restituir los Lotes para Premios utilizados para reclamarlo.
6.7. El Regalo deberá ser entregado personalmente al Cliente por el mensajero. En zonas donde no sea posible la entrega directa al Cliente (por ejemplo, ciertos recintos cerrados o edificios vigilados), el Regalo podrá entregarse al personal del edificio (como un guardia), y el mensajero informará al Cliente. En tales casos, la responsabilidad del Regalo pasará al Cliente al momento de la entrega en el lugar designado.
6.8. Cualquier impuesto estatal adicional, arancel aduanero o requisito de documentación relacionado con la entrega transfronteriza del Regalo correrá a cargo del Cliente, a menos que se especifique lo contrario. En su caso, la Compañía podrá reembolsar dichos impuestos al recibir el comprobante de pago correspondiente del Cliente, sujeto a las condiciones que especifique la Compañía.
6.9. En caso de que el Regalo sufriera daños durante el envío, la Compañía se compromete a reemplazarlo siempre que el Cliente informe del daño y presente una prueba fotográfica o de video al Servicio de Asistencia al Cliente dentro de los 7 (siete) días posteriores a la fecha de entrega.
6.10. Para garantizar la correcta verificación de cualquier reclamación por regalos faltantes, dañados o entregados incorrectamente, se recomienda al Cliente grabar un video nítido del proceso de desembalaje en el momento de la entrega. El video debe comenzar antes de abrir el paquete y debe mostrar:
6.10.1. el estado externo del paquete
6.10.2. la apertura del paquete
6.10.3. la inspección de todos los artículos en su interior.
6.11. Las reclamaciones presentadas sin dicho video se considerarán con base en las pruebas disponibles. Ten en cuenta que la presencia de un video completo del desembalaje permitirá una resolución más rápida y precisa de la queja del Cliente.
7. Reward malfunctions
7.1. In case of a malfunction of an electronic Reward that is not related to violation of maintenance or usage conditions specified in the Reward's service manual or on the manufacturer's website:
7.1.1. The Company will replace branded electronic Rewards (electronic items that bear the trademark, brand name, or logo of the Company or any of its affiliated entities) if the Client reports the issue to Customer Support within 105 (one hundred and five) days from the date it was shipped (delivery time included).
7.1.2. The Company will replace non-branded electronic Rewards if the Client reports the issue to Customer Support within 45 (forty-five) days from the date it was shipped (delivery time included).
7.1.3. If the manufacturer provides a warranty for the electronic Reward, the Client must contact the manufacturer's authorised service centre in their region, the details of which can be found on the manufacturer's official website. In such cases, all issues are handled by the manufacturer in accordance with its warranty obligations.
7.1.4. If the issue cannot be resolved by the manufacturer, or if the manufacturer refuses service for reasons not related to the Client's misuse or violation of maintenance or usage conditions, the Client is entitled to contact the Company with a request for replacement of the Reward. In such cases, the Client must provide an official written statement on the authorised service centre's official letterhead indicating the reason for the refusal of repair or replacement.
8. Misuse and restrictions
8.1. The Company reserves the right, at its sole discretion, to restrict the Client's access to Rewards Catalogue, cancel Reward Points, or declare any Reward invalid, if it reasonably believes that the Client:
8.1.1. Engaged in abusive, fraudulent, or manipulative trading practices, including but not limited to arbitrage trading, exploitation of price or quote failures, or opening opposite high-volume orders on correlated instruments across multiple accounts with the intention of obtaining an unfair advantage.
8.1.2. Used multiple accounts, IP matches, or other technical means to circumvent the rules related to Reward Points or Rewards Catalogue.
8.1.3. Provided false or misleading information, including with respect to delivery details.
8.1.4. Violated these Terms and Conditions, the Customer Agreement, or any other applicable Company policies.
8.1.5. Engaged in any other conduct that the Company considers to be cheating or contrary to the spirit or integrity of Rewards Catalogue.
8.2. All trading techniques and Expert Advisors (EAs) are generally allowed. However, the Company may treat any use of these as grounds for restriction or disqualification if they are used in a manner that constitutes abuse, fraud, or exploitation of technical issues.
8.3. The Company may cancel any previously granted Reward if it later discovers direct or indirect evidence of attempted fraudulent operations or manipulation connected with Reward Points or Rewards Catalogue.
8.4. Each Client agrees to provide authentic and accurate information in connection with access to Rewards Catalogue and the receipt of Rewards. Failure to do so may result in restriction and/or cancellation of Reward Points and Rewards.
9. Changes and termination
9.1. The Company reserves the right, at its sole discretion, to amend, suspend, or terminate Rewards Catalogue, in whole or in part, at any time, without prior notice to the Client. Any such amendments will be effective immediately upon posting on the Company's website or in the Client's Profile.
9.2. The Company may at any time change:
9.2.1. the list of available Rewards
9.2.2. the amount of Reward Points required to claim a Reward
9.2.3. the accrual rules or multipliers for Reward Points
9.2.4. the territorial availability or eligibility criteria for Rewards Catalogue.
9.3. In the event of any conflict between these Terms and Conditions and any version published on the Company's website or in the Client's Profile, the most recent version shall prevail.
9.4. The Client is responsible for regularly reviewing these Terms and Conditions. Continued use of Rewards Catalogue after any changes have been made constitutes the Client's acceptance of the modified Terms and Conditions.
9.5. Rewards Catalogue may be terminated by the Company without prior notice. In such a case, the Company may, at its discretion, set a final period for using remaining Reward Points and claiming Rewards, or may cancel remaining Reward Points without compensation.
10. Intellectual property
10.1. All intellectual property rights, including but not limited to trademarks, logos, trade names, branding elements, designs, content, and materials made available through Rewards Catalogue or incorporated into any Rewards (collectively, 'Intellectual Property'), are owned by the Company or its licensors.
10.2. Certain Rewards provided through Rewards Catalogue may contain or display the Company's trademarks, branding, or other Intellectual Property. Such inclusion does not grant the Client any rights, title, or license to use the Intellectual Property beyond personal, non-commercial use of the Reward as intended.
10.3. The Client agrees not to reproduce, copy, distribute, modify, disassemble, reverse engineer, commercialise, resell, or otherwise use the Company's Intellectual Property—whether displayed digitally, included in Rewards Catalogue, or applied to or embedded within any Reward—without the Company's prior written consent.
10.4. Any commercial use, marketing use, resale, or redistribution of Rewards containing the Company's Intellectual Property is strictly prohibited unless explicitly authorised by the Company in writing.
10.5. The Company reserves all rights not expressly granted under these Terms and Conditions. Any unauthorised use of the Company's Intellectual Property may result in suspension of access to Rewards Catalogue, cancellation of Rewards, disqualification from Company programs, and may give rise to legal action.
11. Limitation of liability
11.1. To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages, losses, or expenses incurred by the Client in connection with their use of Rewards Catalogue or any Reward, including but not limited to:
11.1.1. system malfunctions, technical failures, delays, interruptions, or unavailability of the Company's services or delivery services
11.1.2. loss, damage, or corruption of a Reward after successful delivery in accordance with these Terms and Conditions
11.1.3. any issues arising from the Client's use, misuse, or inability to use a Reward
11.1.4. any losses, claims, or liabilities arising from the Client's failure to comply with reverse solicitation requirements or resulting from the provision of inaccurate, incomplete, or misleading information regarding their jurisdiction, residency status, or initiative to contact the Company.
11.2. The Company shall not be liable for any failure or delay in performance of its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, internet failures, wars, civil disturbances, or other events of force majeure.
11.3. Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable law.
12. Data sharing
12.1. The Rewards available through Rewards Catalogue may be provided directly by the Company or through its affiliated entities, partners, agents, or other third-party service providers involved in the fulfilment, shipment, or activation of such Rewards (collectively, 'Service Providers'). Information about specific Service Providers involved in delivering or processing a particular Reward may be displayed in Rewards Catalogue section of the Client's Profile.
12.2. In connection with the provision of Rewards under Rewards Catalogue, the Company may be required to transfer the Client's personal data to the relevant Service Providers for purposes including, but not limited to, processing Reward orders, arranging delivery, handling subscriptions, warranty services, and other operational activities necessary for the fulfilment of the Reward.
12.3. The Company will ensure that any personal data shared with Service Providers is limited to the minimum necessary to provide the respective services. Any such data sharing will be carried out in accordance with the Customer Agreement, the Company's Privacy Policy, and any other applicable policies of the Company.
12.4. The Client acknowledges and agrees to the sharing of their personal data with Service Providers as described herein. The Client further consents to the transfer of their personal data to such Service Providers as required to facilitate the processing and delivery of Rewards through Rewards Catalogue.
12.5. If required by law or by the policies of specific Service Providers, the Client agrees to provide any additional consents, confirmations, or authorisations necessary to enable the Company to transfer their personal data to Service Providers.
12.6. The Client acknowledges that failure to provide the necessary consents or accurate personal information may result in the Client's inability to receive certain Rewards or may lead to delays, cancellation of the Reward order, or restoration of Reward Points at the Company's discretion.
12.7. Unless otherwise notified, and where permitted by applicable law, the Company may also use and publish the Client's personal information for marketing and promotional purposes, in accordance with the Company's Privacy Policy.
13. General terms
13.1. The Client is solely responsible for any taxes, duties, fees, or other charges that may apply to the Rewards or benefits derived from the use of Rewards Catalogue, as required by applicable law. The Company shall not be liable for any such taxes or fees.
13.2. All disputes and disagreements arising from or in connection with Rewards Catalogue shall be governed by, and resolved in accordance with, the laws and procedures set forth in the Customer Agreement.
13.3. The Company may assign its rights and/or obligations under these Terms and Conditions to any affiliate or third-party provider at its discretion.
13.4. If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction or due to applicable local law or regulatory requirements in a specific jurisdiction, such provision shall be deemed severed only with respect to Clients resident, domiciled, or located in that jurisdiction. This shall not affect the validity or enforceability of the remaining provisions for Clients in any other jurisdiction, which shall remain in full force and effect. The Company may introduce alternative terms or conditions applicable to Clients in such jurisdictions to ensure compliance with local legal or regulatory requirements.
13.5. Any matters not explicitly addressed in these Terms and Conditions shall be governed by the provisions of the Customer Agreement and any other relevant documents or policies of the Company.
13.6. The Client may contact the Company's Customer Support via support@elev8.com for any issues, questions, or concerns related to Rewards Catalogue.